THINK FORWARD
Podcasts &
Media
Browse our collection of podcasts and media, where you’ll find captivating content to enlighten and entertain.
The Tech Matchmaker is Here!
Welcome to the future of contact center innovation.
The Tech Matchmaker Podcast: Unveiling Innovation in CCaaS is now live. Your fast-paced, insight-packed guide to the smartest solutions in the contact center space. Hosted by Gina Gibson of Think Forward, each 10-minute episode dives deep into the technology transforming CX today. Whether you’re here to listen, ask a question, share a challenge, or nominate a guest you’re in the right place.
Have something to say or ask? We want to hear from you.
Build Long-Term Relationships with Customers
In this episode we talk with Gina Gibson, CEO of Think Forward, and co-author of Revolutionizing Customer Experience. When enterprise-level executives face a CX challenge, Gina vets vendors and identifies the best solution for their business need. Watch/listen to learn about:
- How business leaders really feel about AI
- Running business simulations to see how everyday actions impact CX
- Whether to build or buy AI
- Why you should have “partners” instead of “customers”
AI Risks, ChatGPT Overuse & Future-Proofing Customer Experience with Gina Gibson
In this episode of Contact Center Journeys, host Fred Stacey sits down with Gina Gibson to explore the big challenges facing customer experience today. Gina shares her perspective on:
• Why the overuse of ChatGPT and “quick fixes” are a real risk in CX
• How leaders should think about AI adoption with measurable ROI
• The human side of digital transformation and employee experience
• What it takes to future-proof your contact center
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Want to be part of the conversation?
Are you:
A decision-maker exploring next-gen CCaaS?
An innovator with a game-changing solution?
Someone with a burning question about CX tech?
We’d love to feature your voice.
👉 Fill out the form to:
Submit questions or topics you’d like us to cover
Express interest in being a guest
Suggest a product, platform, or trend we should explore