From PowerPoints to Proficiency:

THE CHALLENGE The Sr. Director of Agency Operations at a leading insurance company manages a 300-person virtual contact center handling new and existing policies. When she stepped into her role, the training infrastructure was minimal: PowerPoint slides, a virtual classroom, and no simulation environment. Every new hire trained directly in a live production system. The […]

Welcome to Think Forward: A Smarter Way to Choose Technology

Technology decisions have become more complex than ever. Between constant vendor outreach, crowded marketplaces, and rapidly evolving platforms, many leaders find themselves spending more time sorting through options than focusing on growth. Think Forward was created to change that experience. Think Forward is an independent technology advisory firm built to simplify how organizations evaluate, select, […]